JoyTopics Sales Policy

Contact Information:

  • Hotline: (580) 381-7654
  • Address: 1900 NW Cherry Rd, Apache, OK 73006, USA
  • Email: [email protected]

1. Ordering and Payment:

  • Orders can be placed through our website, via phone, or by email.
  • We accept various payment methods, including major credit cards, debit cards, and PayPal. All transactions are processed securely.

2. Shipping and Handling:

  • Orders are processed within 1-2 business days. Delivery times may vary based on your location and the shipping method selected.
  • We offer standard and expedited shipping options. Shipping costs will be calculated at checkout based on the weight of your order and delivery destination.
  • We are not responsible for any delays caused by shipping carriers or customs.

3. Returns and Exchanges:

  • We accept returns and exchanges within 30 days of purchase. Items must be in their original condition and packaging.
  • To initiate a return or exchange, please contact us via email or phone to obtain a Return Merchandise Authorization (RMA) number.
  • Shipping costs for returns are the responsibility of the customer, except in cases of defective or incorrect items.

4. Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us immediately with your order number and a description of the issue.
  • We will provide instructions for returning the item and offer a replacement or refund as appropriate.

5. Cancellations:

  • Orders can be canceled within 24 hours of placement. After this period, we cannot guarantee cancellation due to the processing and shipping of your order.

6. Customer Service:

  • For any questions, concerns, or assistance, please contact our customer service team. We are here to help and ensure your satisfaction with your purchase.

7. Privacy and Security:

  • We are committed to protecting your privacy and ensuring the security of your personal information. Please review our Privacy Policy for more details on how we collect, use, and safeguard your data.

Thank you for shopping with JoyTopics. We appreciate your business and look forward to serving you!